Complaints Policy

Group 7 Insurance Brokers Inc. is committed to providing excellent customer service. We take all concerns and complaints seriously and aim to resolve them fairly, transparently, and promptly.

How to Submit a Complaint

If you have a concern or complaint, you can contact us by:

• Maya Raderecht
• Email: maya@g7ins.ca, info@g7ins.ca
• Phone: (604) 572-9292
• Mail: 121 – 7135 138 St. Surrey, BC

Our Complaints Process

1. Initial Review – Your complaint will first be reviewed by a broker or manager who will work with you to resolve the issue.
2. Escalation – If not resolved, the matter will be referred to our Complaints Officer/Management Team for further review.
3. Written Response – We will provide a written response outlining our findings and any resolution steps.

Escalation Outside Group 7 Insurance

If you are not satisfied with our response, you may escalate your complaint to:

• Insurance Council of British Columbia (for BC residents)
• Insurance Council of Alberta (for Alberta residents)
• OmbudService for Life & Health Insurance (OLHI) (for life and health-related complaints)

Timelines

We aim to acknowledge complaints within 5 business days and provide a resolution or update within 30 days, depending on the complexity of the matter.